"May I take this opportunity to thank you for the excellent customer care training that you provided to my staff this week.

They are taking immediate ownership of customer enquiries and asking open questions to ensure that all issues are resolved at the first point of contact. I am also delighted to note that they are building on the strong rapport created by identifying opportunities to cross-sell additional policies once they have resolved the customer's original issues.

My staff that are newer to the industry found your training to be a valuable source of new skills and those of us that are more experienced found it to be a useful refresher.

I was impressed by the quality of the training you delivered and I am pleased to advise you that I have recommended your services to a business partner."

Operations Director, Insurance Brokers

 

"We have recently undertaken a series of workshops with Inom including Handling Staff Appraisals, Effective Communication and Delegation, and Dealing with Poor Performance and Generating Enthusiasm and Motivation.

We embarked on this programme because we have a number of Senior Managers and Middle Managers who have either not had any formal man-management training or who needed a refresher in these areas and in total this covered approximately 34 employees over 9 sessions plus the review sessions.

All of our attendees have commented on how professional the courses were run, how the examples given were familiar and how greatly they have benefited by being taken out of the busy work environment to focus on these topics.

The most beneficial topic was Dealing with Poor Performance and a number of attendees have said that this has changed immediately the way in which they deal with people, and they no longer shy away from dealing with poor performance and the impact it has on their team.

I have already seen a change in the way people work and a different culture is beginning to develop within the Senior Management Team and Middle Managers.

Thank you!”

Human Resources Manager, Manufacturing Company

 

"May I take this opportunity to thank you for the excellent customer care training that you provided to my staff this week.

They are taking immediate ownership of customer enquiries and asking open questions to ensure that all issues are resolved at the first point of contact. I am also delighted to note that they are building on the strong rapport created by identifying opportunities to cross-sell additional policies once they have resolved the customer's original issues.

My staff that are newer to the industry found your training to be a valuable source of new skills and those of us that are more experienced found it to be a useful refresher.

I was impressed by the quality of the training you delivered and I am pleased to advise you that I have recommended your services to a busines partner."

Operations Director, Insurance Brokers

 

"My management team and I feel that our participation in your bespoke workshops and the direction we have taken from them has directly contributed to the creation of a clear strategy and set us on the road to becoming a more cost-effective, profitable and well managed organisation."

Managing Director, Office Interiors Company

 

"The courses were tailored to be relevant to our particular needs and were at times that suited our staff. We found the training to be of a high quality and all those who have attended have benefitted. Our staff found the courses very useful and have all taken away new skills which they are putting into practice. There is no doubt that the firm has benefitted from these courses as a whole."

Human Resources Manager, Solicitors

 

"Now we have completed our management training with you, I wanted to write and express the appreciation of both myself and the senior team for the experience.

The preliminary meetings and discussions that we held prior to commencing the training were extremely useful in identifying the areas where we particularly needed help and guidance following which you produced your plan and proposals to specifically meet our needs and in which we could immediately identify the advantages that we were going to gain from the process.

We all found the actual workshops informative, stimulating and enjoyable and learned a great deal - particularly in identifying tasks that we were gouing to put into practice and which we discussed at subsequent workshops.

There is no doubt that the training and coaching that you delivered us has already made a difference to the way we manage business and I have no doubt that as we continue to practice and develop our new skills, improvements will continue.

As you know, we are very committed to training and with this in mind, we will no doubt be contacting you again in the future."

Managing Director, Chartered Surveyors

 

"Inom helped our company move towards building a stronger, more cohesive and happy group and helped me to understand the dynamics and personalities in our Management Team. Your support and constructive critiques of our team were invaluable. I thoroughly recommend using Inom's expertise and professionalism in assessing and coaching management teams." 

Managing Director, Engineering Company

 

"I found the course content and delivery of the management skills modules to be first class. The trainer was able to apply the key learning points to real life scenarios which brought the subject matter to life and encouraged debate. 

The follow up sessions provided an opportunity for delegates to feed back and discuss how they had applied their learning in their role - and most importantly, how this had helped them to manage more effectively. I would recommend Inom to any progressive business and will be using them again."

Human Resources Manager, Technology Company

 

The response to your training session was extremely positive. The team was very animated in the session I took afterwards and the guys here at JB have been talking about it all day – and congratulating each other when they hear someone using what they learned in the session.

Clearly you left them with a lot to think about!

Sales Director, Art Galleries

 

"The reason I chose Inom was primarily because it offered practical advice to managers and included a follow up session. This ensured managers implemented what they had learned soon after the first training session and had to report back on their results to the whole team"

Training Director, Travel Agency

 

"The course being split into two halves was a great idea, good to go away and put into practice what was learned before coming back to the second session" (Refers to the Fundamental management skills course)

Director, Engineering Company

 

I was keen for the management team to undergo some formal training in how to effectively motivate their staff and get them to consistently perform at high standards. 

Inom created a training package to provide managers with coaching on some motivational techniques for staff and some techniques for their role as coaches in the organisation. The training was held in two interactive workshop sessions. The first session covered the following areas:

  • Developing well motivated people
  • Generating people with pride in an organisation
  • The mangers role as a coach
  • Coaching to improve performance

The second session involved managers reporting back on how they had implemented their new skills and the results that had been achieved. The training session encouraged managers to be reflective about their current management style. 

Having undergone the training, which was expertly delivered, the response from the team has been very good. The most notable changes have been:

  • Relationships- managers are taking time to develop and build relationships with staff, not only in their tam but across the company.
  • Praise- all managers are now consciously praising staff and using a variety of ways to deliver this praise.
  • Communication – all departments are now having regular 1 to 1’s with individual staff and regular team meetings.
  • Celebration – the company is undergoing change and it is important to acknowledge and thank everyone for their commitment to implementing the change and celebrate the company moving forward.

The reason I chose Inom was primarily because it offered practical advice to managers and included a follow up session. This ensured managers implemented what they had learned soon after the first training session and had to report back on their results to the whole team. The feedback from managers has been very positive. The training encourages them to be reflective about their own style and gave them practical advice on how to improve motivation and performance within their team.   

HR and Health & Safety Director, Travel Agency

 
 
 
 
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