Customer service training courses


Inom courses specialise in practical and easily applicable skills. Each training session is half a day long to ensure that those skills can be remembered and put into practice in the workplace immediately.

We limit the number of people on each course to ensure optimum benefit and participation for the delegates. All courses are charged at just £195 plus VAT.

All our courses are accredited by The CPD Standards Office.


What people say!


Here are some comments from attendees on our customer service courses:

“A very useful course to improve your customer services skills – with live examples and participation.”

“A different perspective on not only my own processes and customer service but on the whole company’s outlook.”

“Even if you feel you give excellent customer service, it is still very useful to learn new skills and evaluate how your service is viewed by customers.”

“It provided an insight into delivering quality customer services which I will take into improving and developing my team.”

“The course was very clearly delivered.”

“Very worthwhile if you are working in customer service, or have any regular communication with your customers.”

“Taught me new skills on how to and why to speak to customers.”

“Training was effective and offered practical tips and techniques which can be implemented.”

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